This Privacy Policy explains how Sarathi AU ("Sarathi AU", "we", "us" or "our") collects, uses, stores and protects information when you use our website, mobile application and related services.
By using Sarathi AU, you acknowledge that you have read and understood this Privacy Policy.
Information we collect
Depending on how you use Sarathi AU, we may collect the following types of information.
Account information
When you create an account, we may collect information such as your name or username, email address and account credentials.
Profile information
You may choose to provide additional information for your profile, such as a phone number, profile information or other details that help members of the community connect with you.
Community content
When you create or interact with content through Sarathi AU, we may collect the information you choose to submit, including posts, images, comments, reactions and other community interactions.
Communications
If you use communication features such as messaging or contact functionality, information necessary to provide those features may be processed.
Technical information
We may automatically receive certain technical information when you use our website or application, such as device type, operating system, application version, IP address, timestamps and diagnostic or error information.
How we use your information
We may use information we collect to:
- create and manage your account;
- provide and operate Sarathi AU services;
- authenticate and secure your account;
- display your profile and community content;
- enable communication and community features;
- send important service-related notifications;
- respond to enquiries and support requests;
- maintain, troubleshoot and improve our services;
- detect, prevent and investigate misuse or security issues;
- comply with applicable legal obligations.
Community content and public information
Sarathi AU includes community features that allow users to share information with other users.
Information you intentionally publish through community features may be visible to other users. You should carefully consider what personal information you include in posts, images, comments or other publicly accessible content.
Do not publish sensitive personal information, passwords, financial information, identity documents or information about another person without appropriate permission.
Storage and security
We take reasonable steps to protect personal information from unauthorised access, loss, misuse, modification or disclosure.
Security measures may include authentication, access controls, encrypted connections, password protection, token-based authentication, monitoring and other technical and organisational safeguards.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Data retention
We retain personal information for as long as reasonably necessary to provide our services, maintain legitimate business and security records, resolve disputes, enforce agreements and comply with legal obligations.
When information is no longer reasonably required, we may delete it, anonymise it or otherwise securely dispose of it, subject to applicable legal or operational requirements.
Your privacy rights
Depending on applicable law, you may have rights relating to your personal information, including the ability to:
- request access to personal information we hold about you;
- request correction of inaccurate information;
- ask questions about how your information is handled;
- request deletion of your account and associated information where applicable;
- make a privacy complaint if you believe your information has not been handled appropriately.
We may need to verify your identity before responding to certain requests.
Account deletion
You may delete your Sarathi AU account through the account functionality provided in the application. You may also contact us if you need assistance with account deletion.
When an account is deleted, we aim to remove the information and content associated with that account, including the user's profile information, posts, comments, saved content, uploaded images and related account data, subject to information that we are required or permitted to retain under applicable law.
Account deletion is intended to permanently remove the user's account and associated content from Sarathi AU. Some technical or legally required records may remain temporarily or be retained where necessary for security, fraud prevention, dispute resolution or legal compliance.
Third-party services
Sarathi AU may rely on third-party providers to operate parts of our services, such as hosting, databases, email, push notifications, authentication, monitoring or other infrastructure.
These providers may process information according to their own privacy policies and the services they provide to us.
Sarathi AU may also provide links or references to external websites or services. We are not responsible for the privacy practices of websites that we do not operate.
Children's privacy
Sarathi AU is intended for people who are legally permitted to use the service. We do not knowingly collect personal information from children in circumstances where doing so would be unlawful.
If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the situation and take appropriate action.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or privacy practices.
When we make material changes, we may provide appropriate notice through our website, application or other communication channels.
The "Last updated" date at the beginning of this policy indicates when this version was most recently updated.
Contact us
If you have a question, concern or complaint about privacy or how Sarathi AU handles your personal information, please contact us.