We're here to help.

Is Sarathi AU an emergency service?

No. Sarathi AU is a community and information platform. For emergencies in Australia, call 000.

How can I report a problem with the app?

If you experience a problem with the app or encounter content that concerns you, contact Sarathi AU through this page and provide as much information as possible so we can review your enquiry.

How can I report a child safety concern?

Select Child Safety Concern in the contact form and provide as much relevant information as possible. This can include details about the account, post, comment, message or other content involved.

Sarathi AU has zero tolerance for child sexual abuse and exploitation and child sexual abuse material.

Can I suggest a new service?

Absolutely. Community suggestions help us improve Sarathi AU and discover services that may be useful to others.

Can businesses work with Sarathi AU?

Yes. If you operate a service that could benefit the community, contact us and tell us about it.

How can I delete my Sarathi AU account?

You can delete your account directly through the Sarathi AU app. If you cannot access the app, select Account & Data Deletion in the contact form and submit your request using the email address associated with your account.

What happens when I request account deletion?

We will verify the request and process deletion of the account and associated personal data, subject to information that we are legally required to retain.